How can we help?

Trackstraps and belt are designed with an adjustable buckle that fits the majority of ankle and waist sizes. If you have smaller ankles or feet you can also try wearing socks or shoes. Generally our Trackstraps for wrist should also fit fine. For big and tall, Trackstraps may not fit your size, please reach out to support@rebuffreality.com with any sizing questions.

The editor is available totally free as a separate software application on Steam! Check out here.

Feel free to pick and choose extra items on our website, including individual Trackstraps here.

Yes you can, please find individual Trackstraps here.

Consult the manual in your package; or check digital manual for Quest 2 Trackstraps, Index Trackstraps and VIVE Tracker Trackstraps; or watch our Dance Dash overview trailer for all the steps, if still having problems, please feel free to contact support@rebuffreality.com for help.

Please try to keep your arms to your sides so as not to block the Quest camera vision to the controllers on your feet. Also make sure the controllers are correctly strapped to your shoes. Please check Quest 2 Trackstrap manual and the video here to learn more.

For this, you'll want to refer to our beatmap editor manual here or check the Dance Dash main page. Also welcome to join Dance Dash discord community to discuss more with all Dance Dashers!

You're welcome to join our Dance Dash Discord Community! Please follow community guidelines for a great experience.

If you have less than 2 hours of playtime and are within a 2-week period from delivery without any intentional/artificial damage, please reach out to dancedash@rebuffreality.com for further support. For comprehensive details regarding physical goods, please visit our official return policy.

Physical products have a 1-year limited warranty. Digital products, such as the game, do not have a warranty.

 While charging TrackStrap Plus: 

- blue light means it's fully charged.  

- red and blue light blinks alternately, it means TrackStrap Plus is in the process of charging, not fully charged.  

While using TrackStrap Plus to charge VIVE Trackers, blue light means the Tracker is being charged.  

1. Please make sure you are updated to the latest firmware; you may do this in your SteamVR settings.

2. Try connecting a different USB-A to Micro-USB cable to rule out if it is a cable issue.

If you are still having problems, please contact support here .

You may need to pair your VIVE Tracker to your USB dongles or try a different USB port. Please refer to the official documentation on vive.com.

VR Power 2 is designed to automatically turn on when you plug it in and when you press the central logo power button. 

To power off VR Power 2, you can double click the power button or unplug it from your device.

VR Power 2 is compatible with Quest 1, Quest 2 Official Soft Strap, Elite Battery Strap, Elite Strap and Head Strap from our website.

And about compatiblity of VR Power 2 with Oculus Link, VR Power 2 is optomized based on Oculus Link charging specifications however it is not able to pass through data from your computer to the Oculus Quest. When using Oculus Link you may still keep VR Power 2 attached and use it as a counterweight. When not playing games you may also use your Oculus Link cable to charge your Oculus Quest and the Oculus Quest power cable to charge VR Power 2.

What you are experiencing is a result of a recent headset firmware update. When the headset is connected to a power supply, it will look for software updates over the WIFI as part of the automatic firmware update process that Oculus has implemented. Please try the below steps to resolve this issue:

• Double click the VR Power 2 power button to make sure it is powered off
• Turn off the auto-wake feature in your Oculus Quest headset
• Make sure your Quest is fully powered off by holding down the power for 3 seconds and selecting "Power Off"

If you are still having issues unplug VR Power 2 from your Oculus Quest when it is not in use.

Please make sure that your Oculus Quest is plugged into the center charge port.

Try disconnecting and reconnecting the USB cables and pressing the power button one time.

If you continue to have this issue, please contact support here . 

1. Make sure that you are using the center charge port to charge your Oculus Quest.

2. Make sure that you are using the latest firmware, you can check this within your Oculus Home menu. 

3. Try pressing the power button once to restore power.

4. Do not repeatedly try to press the power button to force it to accept power, this may damage your Oculus Quest. 

5. It is also possible that your Oculus Quest has cut off receiving power in order to protect its internal components. (You may encounter issues with VR Power not providing charge if the Quest 2 internal battery is over 70%. This is normal function due to the Quest firmware, after the Quest 2 goes below 70% it will charge up as normal. This issue may also be resolved in a future firmware update.).

6. We recommend taking at least one 10-minute break every hour to give your product time to rest and prevent overheating. 

If you continue to have this issue, please contact support here .

VR Power has undergone a strenuous testing and validation process as well as being fully safety certified by UL and CE standards at an accredited testing facility.

The center charge port is to charge your Oculus Quest;

The left port is for additional accessories;

The right port is to charge VR Power from a wall adapter.

If you charge the VR power and Oculus headset at the same time using the Oculus AC adaptor, assuming both are empty, then it will take about 7-8hrs for both to reach full charge.

If you charge it by itself, with an Oculus AC adaptor, it will take approximately 4 hours.

Please refer toVR Ears Instructional Video andVR Ears Positioning + "Burn-in" Tutorial. 

If VR Ears is not fully charged, it might shut down automatically with less than 5%-10% power. 

If VR Ears is fully charged: 

- VR Ears will shut down automatically if there is no audio input (no gaming or music) in 20 minutes to extend the battery life.  

If the volume (input) of your VR Headset is low, it may make VR Ears misjudge as no audio input and lead to auto-turn off in 20 minutes. Please try to adjust your VR Headset to Maximum volume, then adjust the volume on your VR Ears to achieve proper suitable level. Then check if it still keeps auto turning off in 20 minutes. If still having issues, please contactsupport@rebuffreality.com with your order number and issue details. 

Since the charging current will interfere with the speaker, resulting in a strong buzzing noise. Therefore, the circuit on the VR Ears does not support charging while playing music through the 3.5mm audio port.  

At present, we can only modify the circuit board of VR power 2 to support 3.5mm playing and charging at the same time. If we need to charge VR ears while playing music by the 3.5mm audio port, we can only use VR Power 2 for now. 

If you connect your VR Ears to your PC, laptop or phone through type-C cable, you can also play music while charging. 

The best way to stay up to date on product related news is to subscribe to our newsletter at the bottom of our website: rebuffreality.com.

Our new rhythm VR game Dance Dash is a perfect fit for VIVE Trackers. Others please refer to the unofficial list here. This list may be incomplete at the time of writing.

Yes, there are a wide number of Vive Tracker motion capture plugins available on the Unity Asset store, Unreal Engine Marketplace, as well as from IKINEMA. Our products are fully compatible with these solutions.

Yes, the VIVE Tracker uses SteamVR tracking same as the Valve Index and is fully compatible along with our products.

The expected shipping date will be automatically set when you checkout with your shipping address.

For more information, please email us at support@rebuffreality.com with your order number and email.

For fullfillment, we might use a number of different carriers.

Please try to copy and paste the tracking number from your shipment email to here or contact us at support@rebuffreality.com. 

When items are on back-order that means we are express shipping the items via air-frieght directly from our manufacturer to fulfillment centers around the world. And normally the estimated shipping date (NOT guaranteed) will be included in your order confirmation email.

It is complex. It depends not only on what the logistics companies charge but also on the type, weight and volume of the product you ordered and the location of your shipping address.

And the shipping fee will be automatically set when you checkout.

Find more information here.

Please refer to thereturn policy first. 

You may send us a message here or respond to any email you have received from rebuffreality.com.

Please contact Rebuff Reality support here .

The Rebuff Reality Gift Card will not expire, and can be used at any time on rebuffreality.com only. 

You're able to use the gift card during checkout with a gift code. 

No, Rebuff Reality Gift Cards are not reloadable.

Rebuff Reality Gift Cards are available electronically in denominations of up to $100.

There are no additional service fees or activation charges for purchases of Rebuff Reality Gift Cards.

Rebuff Reality Gift Card cannot be replaced if lost or stolen, so basically just don't lose it.