How can we help?
Product setup, order questions and a direct line to our support team.
Contact support →Dance Dash
How do I wear Trackstrap correctly?
Use the manual for the hardware you own, or the manual included with your purchase. Contact support if you need help choosing the right instructions.
How do I activate my game key?
Sign in to Steam, choose “Add a Game,” then “Activate a Product on Steam,” and enter your game code. If your package includes a scratch-off game card, reveal the code on that card.
Where can I find my game code?
Check your order email and the game card included with your bundle. If you cannot find your code, contact support with your order number and where you purchased it.
Where can I get the beatmap editor?
The Dance Dash Beatmap Editor is available on Steam. The Dance Dash community can also help with creating and sharing beatmaps.
How do I check Trackstrap fit?
Check the sizing information for your Trackstrap model. Socks or shoes may help with smaller feet. If you are unsure about fit, contact support with your sizing questions before ordering.
How can I join the Dance Dash community?
Join the Dance Dash Discord community to discuss the game and beatmaps with other players.
Trackstrap Plus
Help for the earlier Trackstrap Plus model. For current Power Puck setup, see its product guide.
What do the Trackstrap Plus lights mean?
On the earlier Trackstrap Plus model, alternating red and blue lights indicate charging, and blue indicates a full charge. When Trackstrap Plus is charging a VIVE Tracker, the blue light indicates that the tracker is being charged.
Why is Trackstrap Plus not charging my tracker?
Check for tracker firmware updates in SteamVR. For a Trackstrap Plus model with a USB-A to Micro-USB cable, try another compatible cable to check whether the cable is the problem. Contact support if it still will not charge.
4-Port USB Hub
Why is my USB hub not connecting?
Check that each VIVE Tracker is paired with its USB dongle, and try another USB port on your computer. Use the instructions for your tracker model when pairing.
VR Power 2
How do I turn VR Power 2 on and off?
VR Power 2 turns on when connected or when you press the central logo button. To turn it off, double-press the button or disconnect it from your device.
Which port should I use on VR Power 2?
The center port charges the headset. The left port is for additional accessories, and the right port charges VR Power 2 from a wall adapter. If you need help identifying the ports on your unit, contact support.
Why is the power indicator not showing?
Check that the headset is connected to the center charging port. Disconnect and reconnect the cables, then press the power button once. Contact support if the indicator still does not respond.
VR Ears
Where can I find VR Ears setup instructions?
Watch the VR Ears setup and positioning videos. For a charging, power or audio issue, contact support with your order number and a description of the problem.
Stock questions
When will an item be back in stock?
Check the product page for current availability. For an item that is unavailable, ask support about the product and option you need.
Orders & other questions
When will my order arrive?
Check the estimate shown at checkout and your order or shipping confirmation. For help with an existing order, contact support with your order number and the email address used to purchase.
What if my tracking number is not working?
Use the tracking number in your shipping confirmation to check the carrier’s delivery updates. If you cannot find the shipment, contact support with your order number.
How much does shipping cost?
Shipping depends on your items and delivery address. Enter your address at checkout to see the shipping charge.
Can I change an order after purchasing?
Contact support or reply to your order confirmation email with the change you need. Include your order number.
Where can I find the warranty policy?
Read the limited warranty for eligibility, coverage and exclusions before requesting warranty support.
How do I request a return?
Read the return policy first, then contact support with your order number. The policy explains eligibility, exclusions and the return process.
What if my question is not listed?
Contact our support team with your question. For an existing purchase, include your order number and a description of the issue.
Gift cards
How do I use a Rebuff Reality gift card?
Enter the gift card code at checkout to use it for your purchase.
Do Rebuff Reality gift cards expire?
Rebuff Reality gift cards do not expire and can be used on rebuffreality.com.
Can I reload a gift card?
Rebuff Reality gift cards are not reloadable.
Are there gift card activation fees?
There are no additional service fees or activation charges for purchasing Rebuff Reality gift cards.