Shipping & Returns | Rebuff Reality Shipping & Returns | Rebuff Reality
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DANCE DASH
  • Trackstraps for VIVE Ultimate Tracker + Dance Dash Game Key

  • VIVE Tracker Trackstraps +Dance Dash Steam Key

  • VIVE Tracker Trackstraps Plus+ Dance Dash Steam Key

  • Meta Quest Trackstraps Set

  • FBT HARDWARE
  • Trackstrap Plus for VIVE Trackers

  • Trackstrap Bundle for VIVE Trackers

  • 4-Port USB Hub for VIVE Trackers

  • OTHER ACCESSORIES
  • VR Power for Meta Quest 3 and Quest 2

  • VR Ears - Cross-Platform Compatible Audio Solution

  • Low-Profile Head Strap for Oculus Quest 2

  • COMMUNITY
  • DD Discord

  • DD Fandom

  • Rebuff Social Hub

  • All socials

  • _____

    Shipping policy: 

    United States Standard Shipping:
    7-10 business days.

    International Shipping:
    3-4 weeks.

     

    Modifications:

    If during checkout you are informed of a change to the shipping time this time should be understood as the current shipping time. If your item description contains an "expected delivery date" or “estimated delivery date” shipment date is not guaranteed.

     

    Returns:


    You have 14 days to return or refund an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Additional non-returnable /non-refundable items:

    * Gift cards

    * Downloadable software products

    * Video games

    * Lens Protector

    * Anti-fog Lens Wipes

    *Third-party retailer orders

    To complete your return, we require the receipt or proof of purchase which includes your order number, the email address at the time when you placed your order. If your item is under warranty after our verification, you will be eligible for a return/refund. However, the return shipping costs are non - reimbursable. The item must be returned in the original packaging. Please do not send your purchase back to the manufacturer.

     

    We do not accept any return requests which are not included in the warranty policy here.

     

    Global Order Return

    All orders placed outside of the United States are Final. We do not accept returns or refunds for orders placed outside of the United States.

     

    Third-Party Order

    If you did not place your order on rebuffreality.com, please contact the retailer that you placed your order directly for help to report your issue, we do not accept return/refund/replacement request from any third-party retailers.


    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund.


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or to your original method of payment, normally within 3-5 business days.

    Late or Missing Refunds (if applicable)
    If you haven’t received a refund yet after 5 business days, please first check with your financial institution or credit card issuer. It may take some time before your refund is officially posted into your account.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@rebuffreality.com.

    Sale items (if applicable)
    Only regular priced items are eligible for a refund. Items on sale or purchased with discount cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. Also see our Limited Warranty Page for more information. If you need to exchange it for the same item, please send us an email at support@rebuffreality.com, and provide your order number and email you used to place the order, as well as stating the reason for return or listing the detailed issues about your order for the exchange. Our response team will help to check and provide a proper solution. If the item is not opened and in its original condition, please send your item to: 5304 SE Lapis Ct. Stuart, Fl, 34997 United States.

    Shipping
    To return an item, please mail your item to: 5304 SE Lapis Ct. Stuart, Fl, 34997 United States. You will be responsible for return shipping costs. Shipping costs are non- reimbursable. If you receive a refund, the refund will only be based on the value of the product that you return, but no more than the original price that you made at the time of purchase.  
    The shipping time will vary based on logistics. Our processing time include the time we spend on checking returned items will not be guaranteed.


    If you are shipping an item with purchase value of more than $75, you should keep track of return shipping status with delivery confirmation. Please contact your shipping carrier directly in case of any issues. We do not guarantee delivery time for returned items until acceptance of packaging is being processed.

     

    Contact Us

     

    For any question, please email us at: support@rebuffreality.com or by writing to us at:

    Rebuff Corp.
    13727 SW 152 Street,
    #762 Miami, FL 33177